Shipping & Returns Policy

DOVIA JEWELLERY

Shipping & Return Policy

Delivery

At Dovia Jewellery, every piece is carefully prepared upon order.

Orders go into production on the next business day after confirmation.
The production process takes an average of 4–5 business days.
Completed orders are handed over to the courier within 5 business days at the latest.
All shipments are insured and free of charge.

Delivery within Istanbul

Orders within Istanbul are delivered by appointment by Dovia's own courier team after production is completed.

Delivery hours: 08:00 – 23:00
Identity and contact information are verified upon delivery.

Turkey & International Shipments

Delivery throughout Turkey: 1–3 business days
International delivery: 3–7 business days
Shipping: UPS / Yurtiçi Kargo

Return Conditions

At Dovia Jewellery, every product is specially prepared upon order. Therefore, the return process is subject to the following conditions:

Return period: 14 days
Return request: made via email
The product to be returned must be handed over to the courier within 14 days

For a return, the product must:

Be unused and untried
Be in a condition suitable for resale
Be sent complete with its box and certificate

Non-Returnable Products

Returns are not accepted for the following products:

Custom-made designs
Rings made to custom sizes
Orders with specific stone, size, or design selections

Letter Necklaces

Standard production letter necklaces → returnable
Personalized letter necklaces → non-returnable

Earrings

For hygiene reasons:

Used or tried earrings cannot be returned

Ring Sizing Policy

Standard size rings → have a 14-day return right
Additionally, one free size exchange is provided
Custom-sized rings → returns are not accepted

Shipping Fees

In standard return processes → shipping fees are borne by the customer
In cases of faulty or defective products → all costs are covered by Dovia

Damage & Loss Procedure

The package must be inspected upon product delivery.
If damage is detected, a report must be filed with the courier.
Notification must be made within 24 hours after delivery.
Photos of the product and package must be sent.
In cases where there is no report, courier-related damage is not accepted.

Refund

Returned products undergo a quality control process. Approved returns:

Are refunded to the customer within 3–10 business days
via the payment method used

International Orders

Customs and tax costs are borne by the customer.
For international returns, shipping fees are borne by the customer.

Uncollected Orders

Uncollected orders are returned to our company. For reshipping requests, the shipping fee is borne by the customer.

Security and Order Confirmation

Dovia Jewellery reserves the right, in cases it deems necessary:

To cancel the order
To request additional verification.