Product Exchange Condition

DOVIA JEWELLERY

At Dovia Jewellery, exchange requests are evaluated based on the condition of the product and the type of order.

Exchange Period

Exchange requests must be submitted within 14 days of the delivery date.

Requirements for Exchange

The product must be unused.
The product must be unworn and in a condition suitable for resale.
The product must be sent back complete with its box and certificate.

Products That Cannot Be Exchanged

Custom-made products cannot be exchanged.
Rings made to custom sizes cannot be exchanged.
Orders with custom stone, size, or design selections cannot be exchanged.
For hygiene reasons, earrings that have been used or tried on cannot be exchanged.

Ring Size Exchange

One free size exchange is provided for standard-sized rings.

For rings made to custom sizes, size exchanges are evaluated based on the condition of the product.

Shipping Fees

For standard exchange processes, the shipping fee is the responsibility of the customer.

For incorrect or defective products, shipping costs are covered by Dovia.

Application

For your exchange requests, you can contact us at info@doviajewellery.com.