Frequently Asked Questions

What materials are Dovia products made of?

Dovia jewelry is crafted according to the metal and stone options specified in the product descriptions.

How long does it take to prepare orders?

Your orders go into production on the first business day after they are confirmed. The production process takes an average of 4–5 business days.

How long does shipping take?

Domestic deliveries within Turkey are generally completed within 1–3 business days. For international shipments, the delivery time is an average of 3–7 business days.

Is there a shipping fee?

All shipments are insured and free of charge.

How many days do I have to return an item?

The return period is 14 days from the delivery date.

Can personalized products be returned?

Returns are not accepted for personalized products, custom-sized items, or orders with specific stone, size, or design selections.

Can ring sizes be exchanged?

One free size exchange is provided for standard-sized rings. Returns are not accepted for custom-sized rings.

Are products shipped in a box?

Yes. Your DOVIA jewelry is shipped in a specially designed box to ensure it is perfectly protected until it reaches you.

Is there a warranty?

Dovia products are covered under the warranty and service terms. Damage caused by use may not be covered by the warranty.

How can I contact you?

You can contact us at info@doviajewellery.com.